I have been writing about how companies must embrace this new Answer and Recommendation environment, including the need for a senior role to manage the answers. I am again advocating for companies to spend time mining their on-site search query database. On-site search has always been under-respected in the world of search, despite it being […]
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Why is the Search Guy Butting In? One of the biggest challenges in my search career has been navigating the delicate task of influencing workstreams that negatively impact SEO performance without ruffling feathers or bruising the managers’ egos of these functional areas. SEOs often deliver KPIs that depend on multiple infrastructures they don’t directly control.
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I am on a working vacation on the island of St John’s in the US Virgin Islands, which has a fantastic view of the Caribbean Sea. It being the Monday before Thanksgiving, I encountered a frequent problem for locals and international travelers: the dreaded IP location redirections that did not account for our location. As
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Understanding the Root Causes of Failure My father always encouraged me to understand why something happened, not just a problem. Most managers troubleshoot the problem rather than to diagnose it to find the reasons (root causes) for the failures. To increase performance and efficiency, we must go beyond the simple problem or error and try
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Selecting the Most Rewarding Clients I originally wrote this post a few years ago as How to Select the Most Rewarding Clients on my personal blog. As I mentioned then, it was a result of trying to increase opportunities and create a better work life balance. We have been doing a similar exercise over the past few
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